Popular Questions

Got a question? We’re here to help.


  • What are your business hours?

    • Monday                  9AM - 11AM / 3PM - 8PM
    • Tuesday                 9AM - 12PM / 3PM - 8PM
    • Wednesday             9AM - 12PM / 3PM - 8PM
    • Thursday                9AM - 11AM / 3PM - 8PM
    • Friday                    3:30PM - 7PM
    • Saturday                8AM - 1PM
    • Sunday                  CLOSED
  • What kinds of classes do you offer?

    Aim HI Gymnastics is a Trampoline and Tumbling focused gym and all of our fundamental levels focus on the foundational skills needed for these disciplines.  We offer Early Childhood, T&T, & Ninja classes, plus lots of fun events scheduled throughout the year.  We can even host your next birthday party or squadron event!

  • Do you offer trial classes?

    Absolutely! We strongly encourage every new student to trial a class before signing up.  This allows a chance to see your student in action and make sure we've got them in the right spot.

  • How do I withdraw from classes?

    Withdrawal requests must be submitted in writing via our Drop Request Form or by email.


    To avoid being billed for the next month, requests must be received by the 17th of the current month. Requests received after this deadline will be processed for the end of the following month, and tuition for that time will still be due.


    Please note that we do not process mid-month withdrawals. Tuition reserves your child’s spot in class, regardless of attendance.

  • When does my membership renew?

    Memberships automatically renew one year from the original month of purchase for students who are actively enrolled in classes.


    If you would like to check when your membership was purchased, you can view your Transaction History in your Parent Portal through our website or mobile app. This will show the original purchase month, which is the same month your membership will renew each year.


    If you do not wish to renew, please complete the withdrawal process at least two weeks before your renewal month.

  • Do we need a membership?

    An annual membership is required for students enrolled in weekly classes. Families without a membership may still participate in select events or day-of drop-in classes, but these are offered at a higher non-member rate.


    Our annual membership is $55 per child and helps support gym operations, insurance, and facility maintenance so we can continue providing a safe and fun environment for all athletes.

  • What happens to my membership if my child withdraws or takes a break from classes?

    Memberships are not prorated or refundable, including in the event of withdrawal or PCS. If a student withdraws and later returns before their membership expires, the remaining time on that membership will still be honored. If the membership has expired at the time of re-enrollment, a new membership will be required.

  • Will we be able to add and switch classes?

    Yes, you are absolutely able to change your class times, but they are only processed for the beginning of the following month. Request must be submitted in writing by the 25th of each  month. 

  • What if the class time no longer works for my student?

    We are happy to accomodate transfers. We understand life throws schedule changes your way and want to be as helpful as possible in that area. We do require all transfers to go into effect on the 1st of each month. The sooner you are able to notify and request the transfer, the better. 

  • What if my family receives PCS orders and needs to withdraw from classes?

    We completely understand that military life can bring sudden changes, and we want to support your family as best we can during your transition.


    If your family will be PCSing (Permanent Change of Station), we kindly ask that you notify the gym as soon as you notify your housing office or receive your official orders. Early notice helps us plan class rosters, manage waitlists, and ensure a smooth experience for all of our gymnasts and families.


    Our standard drop policy still applies:


    Drop requests must be submitted two weeks prior to the 1st of the following month.

    Please note that withdrawing before the end of a month does not relieve the financial obligation for that month’s tuition.


    We deeply appreciate your understanding and communication. Providing as much notice as possible helps us keep our programs running smoothly and allows another child from our waitlist to join in your gymnast’s place.


    If you have questions about the drop process or timing, please reach out to our front desk — we’re happy to walk you through it.

  • How often do students advance in levels?

    Students advance at their own pace. Dedication to practice both in and out of the gym can impact how quickly they move up. We regularly evaluate each student, and if they are ready to advance, a member of our leadership team will contact you with new class options. Advancement is based on mastery of current-level skills, ensuring students have a strong foundation before moving on to more challenging progressions.

  • What happens if my student misses a class?

    While we always encourage consistent attendance for your athlete’s progress, we know that occasional absences are sometimes unavoidable.


    To ensure we can properly staff classes and reserve each athlete’s spot, tuition is used to secures a specific spot in their class. For this reason, missed classes are considered absences and are not eligible for make-up tokens.


    Make-up tokens are issued only in the event that a class is fully canceled by the gym.


    We truly appreciate your understanding and support of this policy, as it allows us to maintain high-quality instruction, consistent coaching, and a structured environment for all athletes.

Have More Questions?

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